Terms & Conditions


Usage

The Customer acknowledges and agrees that Cash Flow Excellence Pty Ltd (hereby known as CFS) will not in any way be held responsible for the veracity, correctness, completeness or relevance of the data input provided by the Customer into the Service/scorecard.

The Customer acknowledges that CFS will not be held responsible or liable for any business decisions that the Customer may make to their business operations or strategies as a consequence of the data output of the Service.

The Customer acknowledges and agrees that the data output of the Service is as accurate, complete and relevant as the data input by the Customer.

The Customer acknowledges and agrees that they alone are responsible for understanding and interpreting the data output of the Service and further acknowledges and agrees that the Service does not purport to provide, nor does any data output constitute, any business advice, guidance or recommendations whatsoever.

CFS means Cash Flow Excellence Pty Ltd, the owner/operator of the Cash Flow Story online financial analytics tool


Entitlement

The Customer acknowledges and agrees that the purchase of the Product is a recurring annual subscription purchase entitling the Customer to access the Service for a recurring 12 month period, subject to ongoing payment at the anniversary date of the Customer account.

With the exception of Product Add-ons, The Customer acknowledges and agrees that the Product cannot be purchased pro-rata for any period less than 12 months. If an Add-on is purchased during the 12 month period, the Add-on price will be charged pro-rata for the remainder of that 12 month period. Prior to the expiration of the 12 month access period, the Customer will be notified by email and will be automatically charged on the anniversary date for purchase the Product (including Add-ons) again for an additional 12 month period.

The Customer acknowledges and agrees that it will not be entitled to any refund or partial refund of the purchase price based on the Customer failing to use or access the Service for the full 12 month period. The Customer can close their account at any time, stopping all future recurring payments to their account. The Customer also acknowledges that account closure will not incur automatic refund for unused or remainder of the current 12 month period.

In the event of extenuating or special circumstances, the Customer is encouraged to contact our support staff to discuss their situation and eligibility for a refund proportional to their circumstances. All disputes, refunds and questions can be lodged directly via the Contact Us page on the Cash Flow Story website and will be handled on a case by case basis. The Customer acknowledges that the decisions made by our support staff are final, and that every effort has been made by both parties to resolve the situation to the satisfaction of both parties.

Product means a once only 12 month access to the Service

Add-on means additional functionality or user access licenses not included in the core Product purchase

Service means the online financial analytics tool provided by CFS


Communication

CFS agrees to hold all Customer information private and confidential as per the details of the CFS Privacy Policy. CFS may use these details to contact the Customer for the purposes of, but not limited to, operating the Service, advising of new features and Add-ons, offering assistance and training, Service maintenance and incidents. CFS agrees not to share the Customer details with any third party without prior consent from the Customer.

By holding an active user access license, the Customer automatically consents to receiving these communications, usually by email, to help it get the most out of the Service.

The Customer acknowledges and that unless an unsubscribe method has been made available to the Customer, the communication in question is considered essential to the operation of the Service. As such, the Customer acknowledges and agrees that not receiving, or deactivating, the communication would be detrimental to the value of the Service received by the Customer.